Which statement best describes lay navigators?

Lay navigators are individuals who play a crucial role in assisting patients through the complexities of the healthcare system. They are often non-clinical staff or volunteers who help patients understand their diagnosis, navigate treatment options, and access various resources. Their focus is on providing support, education, and guidance, which can significantly enhance the patient experience, especially for those facing a diagnosis such as cancer. Lay navigators often help coordinate appointments, provide emotional support, and ensure that patients understand their treatment plans and follow-up care.

The other options describe roles that do not align with the function of a lay navigator. Trained doctors providing medical care would refer to medical professionals like physicians, who focus on clinical aspects rather than navigation support. Individuals specializing in conducting clinical trials are research professionals, typically involved in study protocols rather than patient navigation. Lastly, managing hospital records pertains to administrative roles, which do not involve direct patient interaction or support. Thus, the role of lay navigators is distinct in its emphasis on patient-centered guidance within the healthcare system.